technologies, rigorous practices help ensure our operations arsafe and clean for our communities and the environment. we're america's natural gas. >> we have a good plan, and, great job. >> back in the katrina days and today you hear nothing but good thing about fema. >> president barack obama: i want to thank craig fugate, who lives and breathes this stuff. [applause]. >> neil: you know, i'm hearing all of this glad-handing and back slapping and i have a lot of friends, obviously, family in the metropolitan area around new york, a lot of friends, close ones in staten island and i knew what was going on and i want you to juxtapose these guys high-fiving each other and this. >> fed up! fed up! this line, that line, what are we? is this america? >> no food. >> people trapped here, still. >> don't have anything, anywhere to go. no clothes. >> people are hurting and still looking for people. it is crazy. >> nothing is done here. >> where will you go? you got no gas, nothing. >> 22 years in my home and i lost it. >> neil: who will you believe, officials who say everything is hunky-dory, we're on it, or t